Recording Available: De-Escalation & Conflict Resolution Approaches for Families & Care Teams

The recording is now available for the CE Webinar “De-Escalation & Conflict Resolution Approaches for Families & Care Teams.”

Conflict and communication breakdowns can derail care plans, strain relationships, and compromise outcomes—especially during care transitions or periods of decline. 

This CE Webinar equips care teams with de-escalation techniques, structured communication protocols, and role-play scenarios to manage challenging interactions with families and interdisciplinary partners. 

Drawing from ComForCare’s Care Transitions and Dementia Care programs, participants will learn how proactive collaboration, empathy-driven communication, and consistent expectations can reduce conflict and improve care coordination.

Session Objectives:

• Recognize common sources of conflict among families, caregivers, and providers.
• Apply de-escalation techniques to emotionally charged care situations.
• Utilize structured communication tools to promote clarity and collaboration.
• Strengthen care transitions through aligned expectations and proactive engagement.

Panelists:

Tune In:

Download Session Materials:

• Presentation
• Session Handout
• De-Escalation Sample Tools
• Webinar Key Insights

Helpful Resources:

Positive Approach to Care. (n.d.). Mission and values: Teepa Snow’s transformative Positive Approach to Care®. Teepasnow.com 

“De-escalation Techniques to Go from Hostile to Harmonious.” Lauren Stenson, December 4, 2024. Provider Magazine. 

National Institute on Aging. (n.d.). Coping with agitation, aggression, and sundowning in Alzheimer’s disease. National Institutes of Health.

Horovitz, B. (2026, February 10). 14 ways to de-escalate a tense caregiving situation: Expert advice on handling difficult moments with loved ones to ensure a calmer caregiving environment. AARP.

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